1. MEMBER ACCOUNT, PASSWORD, AND SECURITY

If any of the Services requires User to open an account, User must complete the registration process by providing The Catering Company with current, complete and accurate information as prompted by the applicable registration form. User also will choose a password and a user name. User is entirely responsible for maintaining the confidentiality of User’s password and account. Furthermore, User is entirely responsible for any and all activities that occur under User’s account. User agrees to notify The Catering Company immediately of any unauthorised use of User’s account or any other breach of security. The Catering Company will not be liable for any loss that User may incur as a result of someone else using User’s password or account, either with or without User’s knowledge. However, User will be held liable for losses incurred by The Catering  Company or another party due to someone else using User’s account or password. User may not use anyone else’s account at any time, without the permission of the account holder.

When creating an online account, User must have the authorisation of the business to generate an account for ordering catering. The Account must have both business name/trading name, business owner’s name, person responsible for generating account, and person responsible for payment.


2. ACCOUNT SET-UP / ONLINE ORDERING

To place an online order, create an account, sign in and order. The automated system will take you through the stages of ordering and payment. You must provide a 24hr phone number if delivery is out of business hours, or Saturday /Sunday deliveries.

From placing your order, should an item be unavailable due to supplier shortage, we will contact you direct via email or phone to advise. For last minute alterations we will adjust menu with an item similar to a value of not less than ordered.


3. PAYMENT

A deposit may be required on certain orders, by agreement at time of confirming order.

Invoices are sent to your nominated email address unless otherwise requested,

Pre-approved accounts will be set up with monthly billing under the following terms:

  • Orders placed before 5th of the month will be required to be paid in full on the 20th of the month of order.
  • Orders placed after the 5th of the month will be required to be paid in full on the 20thof the month following.
  • Private customers are required to pay balance on full within 7 days of delivery.

 

4. PRICING INFORMATION

All menu prices include GST. 15% Goods & Services Tax is added at payment stage. The Catering Company will strive to maintain its pricing, however we reserve the right to alter prices without notice.

Payments are charged in $NZD.


5. TRADING HOURS

We are available Monday – Friday from 6am – 3pm. For events outside of these hours, please contact us to see what can be arranged

 

6. PRE BOOKING EVENTS

Orders placed more than three months in advance may be subjected to price increases to meet any seasonal increases which may occur.


7. DIETARY REQUIREMENTS

Dietary requirements can be catered to by prior arrangement and will be plated separately. Labels will be supplied for all food and will include special dietary codes such as (GF), (DF), (Vegetarian), (Vegan)

Please note, that although every effort is made to keep your order free from contaminants such as gluten, nuts, fish, eggs and soy (including fresh knives, boards and first order/run of the day), all our food is made in a facility that contains these ingredients. If you have a guest with a very serious allergy, we suggest they purchase a pre-packaged/sealed meal bought in specifically to cater, or perhaps BYO.


8. SPECIAL REQUESTS AND MENUS

All special requests and/or menus will be charged with a $300 menu creation fee


9. EMAIL OR TELEPHONE BOOKINGS

Upon The Catering Company receiving your order request, you will be sent an order confirmation. Please ensure all details are correct including: time and date of delivery and collection, number of people, location and contact details. If you are happy with the order and wish to proceed please reply to the email “I agree to the terms and conditions of the order, I wish to confirm order (insert event #)”. This will be electronically filed in our client folders for future reference. If this email is not received from you, we cannot confirm the order.



10. CUT OFF TIME

Cut off time for direct online ordering is 11am the working day prior to your event.
Final numbers for all catering is required 24 hours prior to delivery date. Orders placed within 24 hours of this time will be final.


11. DELIVERY

Standard delivery times are 8.00am – 3.00pm Monday to Friday.

 
A delivery fee will apply for all individual orders.

Whilst every effort is made to deliver within the requested timeframes, we cannot take responsibility for issues outside our control such as bad weather; road works; accidents. If we are delayed, we will endeavor to call you to advise food may be delivered later than requested, depending on delivery schedules.

12. MINIMUM ORDERS

Minimum order numbers apply as stated on menu packages. Weekends incur a $300 minimum spend for all orders



13. PICK UP / COLLECTIONS

Orders may be collected from The Catering Company by prior arrangement. Please contact us directly if you wish to arrange collection of your order and time.


14. CANCELLATIONS/POSTPONED

Our business is generated on availability, with ‘on demand’ produce ordering.

If your plans change and you need to cancel your order please contact us directly via phone if 72 hours prior to event, or email/phone more than 72 hours out from an event.

If your event is postponed more than three days – one week prior of event you will be charged 75% of total cost.

If you cancel/postpone within 72 hours of event you are charged at 100% of total cost.


15. HEALTH AND SAFETY / FOOD HANDLING

Savoury items are delivered hot and ready to serve, unless requested to be delivered cold, or where you have requested multiple meal deliveries for the one delivery time. Food should be kept refrigerated until required.

The Catering Company will not be held liable for the health and safety of our customers whereby food has not been chilled / reheated as per instructions, or consumed more than 30 minutes after the specified service time.

16. EQUIPMENT

Catering will be delivered on high quality disposable platters.

If formal platters are required, these must be requested at time of ordering, and returned cleaned. Any melamine/ boards / bowls / platters / cutlery must be returned to The Catering Company at the start of the following day. If we are required to collect from your premises, an additional charge will apply and must be arranged at time of ordering. Any equipment that is damaged or not returned will be invoiced at the full replacement cost.


17. SUBSCRIBERS LIST

Please be advised that should you place an order online your email address will be added to our subscriber list and you will be forwarded emails from time to time advising of new menu items or changes to our menu.


18. LATE PAYMENT

  1. All accounts are payable by the 20th day of the month following the date of the invoice. We reserve the right to charge interest at 2.5% per month and to charge a late payment penalty of 10% on any overdue accounts. If the account is not paid within 30 days after the due date, our debt recovery agency may charge you a fee equal of 25% of the unpaid portion of the price, but not less than $25.00. Where the total agency, legal and other costs arising from recovery of any amount owing exceeds the debt recovery fee charged, our agent is also entitled to recover such additional costs from you. This clause is intended to be for the benefit of and be enforceable by our debt recovery agency under the contracts (Privacy) Act 1982.
  2. I/We agree to indemnity you against all costs, whether commission, legal fee or otherwise, incurred by you or your duly authorised agents relating to any moneys, goods and services that may be outstanding from time to time pursuant to the terms of this agreement.
  3. I/We agree that the terms of trade are strictly settlement on or before the 20th of the month following the month of delivery and that The Catering Company will be entitled to charge interest at the rate of 5 % per month on all amounts that have not been paid in full by the 20th of the month following the month of delivery.

Credit applications will be withdrawn if payments are not made on time.


 

 

 



19. COMPLAINTS, REFUNDS AND CREDITS

The Catering Company prides itself on the food it provides, the manner in which it is delivered and the service standards we instill in our staff. Should you be dissatisfied with the service, quantity or quality of food we will address your concerns to ensure a positive outcome.

If your complaint is due to an oversight on our behalf or you are unhappy with the product please contact us immediately upon receiving your order for us to remedy and collect. The catering must be returned in the same condition that you received it, and any food that has been eaten may only be eligible for a partial refund.

If The Catering Company deems the catering to be in a satisfactory condition, the goods will either be returned to the client at the client’s expense, or the goods will be disposed of if the client no longer wishes to take delivery of the goods. No refund will be issued to the client in this regard. Account holders will be charged at monthly invoicing.

No refund/credit will be issued if product is not how you imagined it to be presented/constructed/size as orders are described online.


20. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law..

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.